gotsbet Privacy Policy

gotsbet collects personal data through several channels: directly from you when you register an account or contact support, automatically as you use the platform, and in limited cases from third-party service providers who assist us in delivering our services. The categories of personal data we collect are described below.

Registration and Account Data

When you create a gotsbet account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and the payment method details you associate with your account (for example, your bKash or Nagad registered mobile number). You may also optionally provide a profile username. All of this information is required to create and maintain a secure, verified player account.

Identity Verification (KYC) Data

In accordance with our Know Your Customer obligations and our commitment to preventing underage gambling, gotsbet may request identity documents from players at various points during the account lifecycle. Documents we may request include a valid Bangladesh National Identity Card (NID), a passport, or a birth certificate. We may also request a photograph of the player holding their identity document (liveness check) to confirm that the person submitting the document is the genuine account holder. KYC documents are handled by our secure compliance team only.

Financial Transaction Data

gotsbet records details of all financial transactions processed through your account, including deposits, withdrawals, bonus credits, wagering activity, and any reversals or adjustments. Transaction records include the amount, currency (BDT), payment method used, timestamp (in Bangladesh Standard Time, UTC+6), and the transaction reference number provided by the payment processor. These records are maintained for audit and dispute resolution purposes.

Gameplay and Betting Activity

We collect detailed records of your activity on the gotsbet platform, including the games you play, the markets you bet on, the stakes placed, the outcomes, and your session history. This data is used to personalise your experience, detect unusual or fraudulent activity, ensure game fairness, and comply with responsible gaming obligations. Gameplay data is associated with your account and retained for the duration of the account lifecycle plus a defined post-closure period.

Device and Technical Data

When you access gotsbet, our systems automatically collect certain technical data about the device and connection you are using. This includes your IP address, browser type and version, operating system, device type (desktop or mobile), screen resolution, language preferences, referring URL, pages visited within gotsbet, and session duration. This data is collected via server logs and, where applicable, cookies and similar technologies. See the Cookies section below for full details.

Communications Data

If you contact gotsbet via email, live chat, or any other support channel, we retain records of that communication including the content of your messages and any attachments, the timestamp, and the outcome of any support interaction. These records enable us to maintain service continuity, resolve disputes, and improve our support quality.

gotsbet processes your personal data only for clearly defined, lawful purposes. The table below summarises the primary purposes for which we use your data and the legal basis that applies to each.

Marketing Communications

gotsbet will only send you promotional emails or SMS messages if you have explicitly opted in to receive such communications during registration or through your account settings. Marketing messages may include information about new games, promotions, seasonal offers tied to events such as BPL season, Eid, or Pohela Boishakh, and platform updates. You can withdraw your consent to receive marketing communications at any time by updating your account preferences or by contacting [email protected].

Automated Decision-Making

gotsbet uses automated systems to assist with fraud detection, responsible gaming monitoring, and account risk assessment. These systems may flag an account for review based on patterns of behaviour without human intervention in the initial detection step. However, any consequential decision — such as account suspension, withdrawal hold, or self-exclusion enforcement — is reviewed by a qualified member of the gotsbet compliance or support team before action is taken. You have the right to request human review of any automated decision that materially affects your account.

gotsbet does not sell your personal data to any third party. We share data with external parties only where necessary to operate the platform, comply with legal obligations, or protect against fraud. The categories of third parties with whom we may share your data are described below.

Payment Service Providers

To process deposits and withdrawals, gotsbet shares the minimum necessary payment data with the relevant mobile banking or bank transfer provider — for example, bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. The data shared is limited to what is required to authenticate and complete the specific transaction. These providers operate their own privacy policies and security standards. gotsbet does not store full payment credentials on its own servers.

Game and Platform Technology Providers

The games and betting markets available on gotsbet are provided by certified third-party studios and technology vendors including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and Jili, among others. To deliver a seamless gaming session, certain session-level data (such as a session token, game ID, and bet stake) may be transmitted to the relevant game provider's systems. These providers are contractually bound to handle data in accordance with standards consistent with this Privacy Policy and are not permitted to use that data for their own marketing purposes.

Identity Verification Partners

gotsbet may use third-party KYC (Know Your Customer) technology providers to assist with identity document verification and age checks. Where such a provider is used, your submitted identity documents and the results of the verification check are shared with that provider solely for the purpose of completing the verification. KYC providers used by gotsbet are subject to strict data security and confidentiality obligations.

Legal and Regulatory Disclosure

gotsbet may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or regulatory direction. We may also disclose data where necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity. In such cases, disclosures are made in the minimum amount necessary and we will notify the affected player where we are legally permitted to do so.

gotsbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and — where you have consented — to deliver relevant promotional content. A cookie is a small text file stored on your device by your browser. gotsbet does not use cookies to collect personally identifiable information beyond what is already associated with your account session.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the gotsbet platform to function. They enable core features such as secure login sessions, account authentication, and in-play betting market updates. These cookies cannot be disabled without breaking core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players use gotsbet — such as which pages are visited most frequently and how long sessions last. This data helps us identify areas for improvement. Analytics data is aggregated and does not identify individual players.
• Functional Cookies: These cookies remember your preferences, such as your preferred language setting, display preferences, and last-visited game categories, to provide a more personalised experience on return visits.
• Marketing and Tracking Cookies: These cookies are only set with your explicit consent. They help us understand whether our promotional campaigns are reaching interested players and allow us to limit the frequency of promotional messages you receive. You may withdraw consent for these cookies at any time through your browser settings.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, and to set preferences for specific websites. Please note that disabling strictly necessary cookies will impair your ability to use core gotsbet features including account login. Instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available in the respective browser's help documentation.

Third-Party Tracking

Some game providers and analytics tools used by gotsbet may set their own cookies during a gaming session. These are subject to the respective provider's cookie policies. gotsbet does not control third-party cookies and recommends reviewing the privacy policies of individual game providers where this is a concern.

gotsbet implements a layered set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure is reviewed and updated on an ongoing basis to address emerging threats.

Technical Safeguards

All data transmitted between your device and gotsbet servers is encrypted using TLS (Transport Layer Security) protocol. Sensitive data at rest — including account credentials and KYC documents — is stored using strong encryption algorithms. Access to player data within gotsbet's internal systems is restricted on a strict need-to-know basis, with role-based access controls and audit logging applied to all data access events. Passwords are stored using one-way cryptographic hashing and are never stored in plain text.

Organisational Safeguards

gotsbet personnel who handle personal data are trained in data protection best practices and are contractually bound by confidentiality obligations. Access to sensitive player data is granted only to staff with a specific operational requirement. Our data protection procedures are reviewed periodically and updated to reflect changes in applicable standards and the threat landscape.

Data Retention Schedule

gotsbet retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable legal or regulatory obligations. The general retention principles gotsbet applies are as follows:

• Active account data is retained for the lifetime of the account plus a minimum of 5 years following account closure, to support dispute resolution and comply with financial record-keeping obligations.
• KYC and identity documents are retained for a minimum of 5 years following the last verified transaction associated with the account, in accordance with anti-money laundering (AML) best practice.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Support communications are retained for 2 years from the date of the last communication in a given support thread.
• Marketing consent records are retained for as long as you hold an active gotsbet account or until you withdraw consent, whichever comes first.
• Anonymised analytics data (with all personally identifiable information removed) may be retained indefinitely for platform improvement purposes.

Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, gotsbet will take immediate steps to contain the breach, assess its scope and severity, and notify affected players without undue delay. Notification will be sent to the registered email address on the affected account and will include a clear description of the nature of the breach, the categories of data involved, and the steps gotsbet has taken or proposes to take to address it.

As a gotsbet player, you hold a comprehensive set of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us in writing at [email protected] from the email address registered on your gotsbet account. gotsbet will respond to all verified rights requests within 30 days.

gotsbet is strictly an 18+ platform. We do not knowingly collect, store, or process personal data belonging to individuals under 18 years of age. The gotsbet registration process includes mandatory age declaration and, where necessary, identity verification to confirm that applicants meet the minimum age requirement.

If gotsbet becomes aware or has reasonable grounds to suspect that a registered account belongs to a person under 18 years of age, the account will be immediately suspended pending investigation. If the suspicion is confirmed, the account will be permanently closed, all gameplay will be voided, and any deposited funds will be returned to the source payment method. No bonus balances will be paid out in connection with an account held by a minor.

Parents and guardians who are concerned that a minor in their household may have accessed or registered on gotsbet are encouraged to contact [email protected] immediately. gotsbet will treat all such reports with the highest priority and will investigate them promptly and confidentially.

gotsbet reviews this Privacy Policy periodically and updates it to reflect changes in our data practices, changes in applicable law, or feedback from players. The "Last Updated" date displayed in the hero section above reflects the most recent revision. Material changes to this Privacy Policy — meaning changes that meaningfully affect how we use your personal data or reduce the rights available to you — will be communicated to registered players by email to the registered account address at least 14 days before the changes take effect.

Your continued use of the gotsbet platform following the effective date of a Privacy Policy update constitutes your acknowledgement of the updated policy. If you do not agree with the changes, you may request account closure before the effective date by contacting [email protected]. We will process closure requests in accordance with the account closure procedures described in the gotsbet Terms & Conditions.

How to Contact Us

For any question, concern, or request relating to this Privacy Policy or your personal data, please contact the gotsbet data team using the details below. We aim to respond to all privacy-related enquiries within 5 business days and to fulfil formal rights requests within 30 days of identity verification.

Please note that gotsbet support operates entirely in English. When submitting a privacy-related request, please write your message in English and include your registered account email address to allow us to locate your account and verify your identity efficiently.